65 Day Returns – We accept returns up to 365 days after receipt of goods. Terms and Conditions apply.
Orders £100 or over – we offer free returns. You will receive a free returns label (DPD)* with your order (one free return per order) along with a returns form which should be completed and enclosed with the returned items.
*Please note that there are no DPD Pickup shops in Northern Ireland, Northern Highlands & Islands, Isle of Man, Isle of Wight and the Channel Islands.
Please check http://www.dpd.co.uk/apps/shopfinder/ for your nearest location.
Please note any returned goods are still your reponsibility until safely received by us – even if you use our free returns service.
Orders under £100 – please return by your chosen courier or postal service. A returns form will be included with your delivery which should be completed and enclosed.
Returns from Overseas
Please return by your chosen courier or postal service. A returns form will be included with your delivery which should be completed and enclosed.
If returning from outside of the EU please ensure the following is clearly written on any return documentation and also on the outside of the package: RETURN TO SELLER / FAILED SALE / NO UK VAT PAYABLE.
If we are asked to pay UK VAT or any other customs charges to receive a returned item this amount will deducted from any refund.
What Makes Us Happy
- Returned items well wrapped up and protected.
- Free gifts returned when the purchased item is returned.
- Returns form completed and enclosed.
What Makes Us Sad
- Tags, labels removed and packaging not returned.
- Helmets not put back into their protective bag.
- Helmet boxes sent back outside of a second box with postage labels attached to helmet box.
- Returned items that have been used.
Returns For Exchange
We encourage you to place another order for a different size/colour and this way we can get the item to you as quickly as possible.
Alternatively we will process the exchange upon receipt. In this instance you may be required to pay the shipping cost for the new item to be sent to you, for example where the item is less than £50 or you live overseas.